GPG MAIL SIERRA SUPPORT SOFTWARE
The Sierra Chart software provides complete Trading capabilities and interfaces with many Trading services. The time should be prepaid and we will arrange that with you ahead of time. During this service we use Remote Assistance to view and control your desktop. If you wish to request the paid service, send us a message through the Account Help Tickets page indicate that you wish to use this service.
GPG MAIL SIERRA SUPPORT FREE
Free telephone support is not provided with the low software and service prices that we charge. If you would like telephone and remote assistance support in general, then this is available for 0.75 USD/minute. It is also important that you have your external service username and password, so that we can help you. For example, if you are having trouble connecting to an external Data or Trading service and need some special assistance for this. It is only used for help with basic operational issues that are within our control to resolve.
Telephone and Remote Assistance Support is only provided within the discretion of Sierra Chart Support. Telephone And Interactive Remote Assistance Support We will always respond to email messages and direct you to the Support Board if that is where the question/request needs to go and this will happen in 90% of the cases. If you are asking Sierra Chart Support questions by email related to pricing for external data feed services and when there are exchange fees involved, you can forget about receiving a response because you will not. In general, we no longer are answering support questions by email unless we believe there is a good reason. Questions and requests sent to us by email that should be on the Support Board or through an Account Support Ticket will be delayed by 2 days or not answered at all. If complete privacy is needed, you can use an Account Support Ticket instead. You will also receive an e-mail notice when your message has been responded to.
Sierra Chart support will promptly and accurately respond to messages posted on the Support Board. Sierra Chart Engineering continuously monitors the Support Board and it is given the highest priority.
The Support Board provides reliable, efficient and organized communication between you and us. Files can be privately attached to a Support Board post and only seen by Sierra Chart support. Including pricing questions.Īvoid sending requests by email since it is more organized and efficient for us to handle support through the support request pages on the Support Board. The Support Board is for all questions about and suggestions for the software and supported services. If you need help with the Sierra Chart software, or the Data or Trading services, use the Sierra Chart Support Board.